Legal Compliance Documentation
ISO-Style Technical Compliance Specification
Revision History
1.1 Data Controller. CopyBrandStudio, located at VIALE DELLE ACACIE - SELVA 17, 72015 FASANO, Italy, is the data controller responsible for the processing of personal data collected through this website and related services.
1.2 Data Collection. We collect personal information including but not limited to: name, email address, phone number, company details, and project specifications. This data is collected when you submit a contact form, request a service, or communicate with us via email or phone.
1.3 Purpose of Processing. Personal data is processed solely for the purpose of: (a) responding to your service inquiries, (b) executing agreed-upon copywriting services, (c) maintaining client communication, and (d) complying with legal obligations under Italian and EU law.
1.4 Legal Basis. Processing is conducted under Article 6(1)(b) of the EU GDPR — performance of a contract — and Article 6(1)(f) — legitimate interests in maintaining business relationships and improving services.
1.5 Data Retention. Personal data is retained for the duration of the business relationship and for up to 5 years following the last interaction, unless a longer retention period is required by applicable law.
1.6 Data Sharing. Personal data is not sold, rented, or shared with third parties except: (a) with your explicit consent, (b) to service providers essential to contract execution (e.g., payment processors), or (c) when required by law.
1.7 Your Rights. Under the EU GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise these rights, contact us at [email protected].
1.8 International Transfers. Data may be transferred to countries outside the European Economic Area only with adequate safeguards as required by Chapter V of the EU GDPR, including Standard Contractual Clauses where applicable.
2.1 Service Agreement. CopyBrandStudio provides copywriting, content strategy, and related communications services. All engagements are subject to a written agreement or approved work order specifying scope, deliverables, timeline, and fees.
2.2 Payment Terms. Invoices are payable within 14 days of issuance unless otherwise specified in the service agreement. Late payments incur a 1.5% monthly surcharge. All prices are quoted in EUR and exclude applicable taxes.
2.3 Deliverables. All copy, content, and strategic materials created by CopyBrandStudio become the property of the client upon full payment. CopyBrandStudio retains the right to showcase completed work in portfolios and case studies unless explicitly prohibited in writing.
2.4 Revisions. The number of revision rounds included in each service is specified in the corresponding service specification. Additional revisions beyond the agreed scope will be billed at €75 per round.
2.5 Intellectual Property. All original copy and content created under this agreement is licensed exclusively to the client upon full payment. CopyBrandStudio retains no ownership claims over delivered work products.
2.6 Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 3 years.
2.7 Limitation of Liability. CopyBrandStudio's total liability under any engagement shall not exceed the total fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.
2.8 Termination. Either party may terminate an engagement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date.
4.1 Refund Eligibility. CopyBrandStudio operates on a milestone-based payment system. Refunds are evaluated based on the completion status of agreed-upon project milestones at the time of the request.
4.2 Pre-Completion Refunds. If a project is cancelled before any work has commenced, a full refund of the initial deposit will be issued within 14 business days. If work has commenced, a partial refund proportional to undelivered milestones may be issued at CopyBrandStudio's discretion.
4.3 Post-Delivery Refunds. Once final deliverables have been submitted and approved, no refund will be issued. If deliverables do not meet the specifications outlined in the approved work order, the client must notify CopyBrandStudio within 7 days of delivery. We will then provide revisions at no additional cost until specifications are met.
4.4 Non-Refundable Items. The following are non-refundable: (a) completed work that has been approved and accepted by the client, (b) rush fees and expedited delivery surcharges, (c) third-party costs incurred on behalf of the client.
4.5 Refund Process. To request a refund, contact us at [email protected] with your work order number and a description of the issue. Refund requests are reviewed within 5 business days, and approved refunds are processed within 14 business days to the original payment method.
4.6 Dispute Resolution. In the event of a dispute regarding refund eligibility, both parties agree to attempt resolution through good-faith negotiation before pursuing any external dispute mechanisms. Governing law: Italian Republic, jurisdiction: Fasano, Brindisi.